Average Score (164 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

164 Ratings

4.8 Average

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  • Sam J.06-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Service was handled very quickly and professional.

  • Wayne C.06-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Yvette was very helpful and transparent during the entire process. I would highly recommend her services.

  • Chandra T.06-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    My service experience was excellent. My service adviser was courteous, attentive, and 1assisted with my concerns beyond expectation. Thank you!

  • Unique E.06-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I chose this rating because I appreciate the thoroughness of my service advisor. Manny was great! He treated me as soon as I walked in warmly, and knew me by name, which is pleasant when going somewhere. He was prompt in getting my car in and looked at it because my engine light was on and provided updates and options when considering how to pay for my services.

  • Larry M.05-31-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    It was the Best like always. You guys really treat people like family.

  • Mariane M.05-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Great service

  • Evaristo Y.05-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Every visit I have is a pleasant experience, even when I’m spending money on repairs! The advisor (Manuel Pimental) was informative but not pushy and allowed me to make the choices that fit my budget. I still need more work on my 2017 Passat but it’s good to know that the VW team is patient, helpful and always friendly, which is why I will be getting my repairs done here. I also have a 2022 Tiguan that we leased and will be purchasing because the team has ensured that our car stays in good health!

  • Jesus G.05-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

    Fast and courteous service.

  • Kenneth S.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    They didn’t do my tire rotation or reset the oil change service

  • Sonia B.05-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Great communication with Evelyn she was great on top of it all really good communication and service