The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
La Y.06-30-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Before this survey came out, (the day of my service) I had attempted to speak over the phone with the new service manager. Reason being; the customer service was top notch!!! We have bought cars from many of dealerships; we have bought 2-Benz & 2-Lexus in the last 6-mos. The second Lexus we bought in April was from a 2nd Lexus dealership; due to the first customer service being questionable. I have often bragged on the Benz dealership & for moment Moss Bros VW made me feel as if I was at that dealership! This exceptional service was lead by Manny!
Thanks,
Youngblood
Marshay S.06-30-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
I have been to Moss Bros Volkswagen in Moreno Valley to have my vehicle services multiple times and when I tell you every individual that works in the service department is amazing and always helpful and exemplifies excellent customer service. I would also want to say the Manuel Pimentel is the best, always very helpful and goes above and beyond to help a customer.
Edward T M.06-23-2025
TYPE:ServiceMODEL:ArteonYEAR:2019
Felt like I got good service
Peter P.06-19-2025
TYPE:ServiceMODEL:ID.4YEAR:2024
I was greeted as soon as I drove up and the work was done promptly. When I came to pick up the car it was ready and washed.
Douglas R.06-18-2025
TYPE:ServiceMODEL:ID.4YEAR:2024
I was to have the "RECALL" work done on the door handles of my ID4. Unfortunately, when I got there, I found that the parts were not available and were, in fact, on a "national back order". The Parts Manager, Manny, was very apologetic in explaining and making it clear that the situation, while regrettable, was unavoidable. His honest and straight forward approach was much appreciated as was his promise to keep me informed (which he has with periodic telephone contact). I would gladly work with Manny at any time.
Jared H.06-17-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Rena R.06-16-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
My experience was fine. I dropped my car off, received a text and pictures of additional work that was recommended, and picked up my car.
Katrina C.06-13-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Evette treated me with professionalism & friendliness. She greeted with a beautiful smile and listened to what I wad there for and took care of me the entire time I wad there for. She even made sure that I was satisfied with the services. Even the guy that replaced my key battery wad friendly ad well. I have made sure that my continued maintenance services will be with Moss Bros VW dealership. Thank You! 😊
Happy Customer!
Isais M.06-13-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Service was great ! Yvette in services has always been available and communicative to help whenever we had any questions or concerns. Her warm and happy smile is always a plus and makes us feel better knowing the car will get taken care of!
Kim G.06-10-2025
TYPE:ServiceMODEL:JettaYEAR:2022
I was very satisfied with the service. The service representative and mechanic were able to give me the best customer service
