Average Score (164 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

164 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Edmond S.08-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    The defect with the entertainment center was replaced, I think, as timely as possible and while the parts were being requisitioned the loaner vehicle was very adequate.

  • Michael C.08-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Robert H.08-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Manny was knowledgeable, professional and made me feel important.

  • Parlett H.08-10-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Keith Y.08-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Ryan G.08-08-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    While there were issues with the vehicle and it took time to receive, the process was smooth.

  • Desirie R.08-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Evette and Manager Dan are amazing great customer service. Dan understood my situation and helped me as much as he could really appreciate it.

  • Nicholai F.08-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Richiner R.07-31-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Adriana was great from start to finish. Zach was very transparent when he didn’t have to and it made the process easier. kudos to both

  • Lashica L.07-30-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Service was great