TYPE:SalesMODEL:TaosYEAR:2024
Average Score (164 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2023
One of the items I listed(( problem with my infotainment system - phone Bluetooth only working one way)) when I reserved the time was not even addressed at all. My Jetta is still under factory warranty. At 10000 mi they had to replace faulty rear brake pads, at the 20000 mi the check engine light was on and it was some kind of faulty valve and now I can't use the phone connection to place or receive calls because the person on the other end can't here me. This is my second Jetta and these kind of problems before 20000 mi is not what I've done to expect from VW, and the last problem hasn't even been resolved yet,not even addressed
TYPE:ServiceMODEL:ID.4YEAR:2023
Great experience at Moss VW, Evette our service advisor was quick and very knowledgeable as well as professional. She goes above and beyond for us every time we visit. Great job 🏁
TYPE:ServiceMODEL:JettaYEAR:2019
I would like to thank Yvette for her wonderful customer service she always goes above and beyond to ensure the experience goes smoothly. I can’t thank her enough for always staying on top of returning calls in a timely manner and her remarkable customer service every time, Thank you again Yvette.
