Average Score (164 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

164 Ratings

4.8 Average

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  • Rena R.03-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    The service was fine and I appreciate that they washed my car.

  • Victor R.03-07-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    Manny Pimental is an asset to your Service Department. He was very helpful and handled my concerns with knowledgeable solutions. Had a great experience at Moss Brothers VW service department.

  • Quinche G.03-04-2025

    TYPE:SalesMODEL:JettaYEAR:2024

  • Michael B.03-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Jason W.03-03-2025

    TYPE:SalesMODEL:JettaYEAR:2024

  • Matthew M.02-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I chose this rating because I see that the employees at this location work very hard and the customer service is very pleasant. I appreciate the honesty in regards to the car status throughout.

  • Lori R.02-26-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Evette goes above and beyond; she’s a valuable asset to your company!

  • Fernando R.02-26-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    As soon as we arrived to the dealership, David Luna greeted my wife and I, then introduced us to the vehicle of our dreams. After going on a test drive and finding the vehicle my wife fell in love with we spoke numbers and everything was amazing. Then we spoke to Shannon and he as well was very professional and made things even better. Thank you, David and Shannon for helping us and making this dream come true. A+

  • Brenda P.02-25-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Clarence, Ramiro and Frank were all great. Very patient and not pushy at all.

  • Zahra K.02-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    This was smooth and great customer service. Everything got done on time and I received a ride to work for the waiting time. I would give it a 10 star if I could. Very satisfied!